📦 How do you ship orders?

For UK orders, we use Royal Mail Tracked 48, which takes 2-3 working days after dispatch. We will dispatch the order either same day, or latest 48 hours after the order was made.

For international orders, we use Royal Mail International Tracked, which typically takes 3–7 working days after dispatch depending on your country.
> 3-5 working days for Europe
> 3-7 working days for Rest of World

All times given are estimates and although 99% of orders will be delivered within these times, Qadr'Allah there may be exceptions. 

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⏱ What if my order is delayed/missing?

Once your order is packed, paid for, and shipped, we no longer have control over delivery and do not take responsibility for delays, misdeliveries, lost packages or any other related issues.

Any such instances must be resolved directly with the shipping company, as although we would love to help, there is nothing we would be able to do and we do not offer refunds. If goods are returned back to us, we will offer to send them back if shipping is covered The email for support is (ClickAndDropSupport@RoyalMail.com)

We use RoyalMail which is more expensive for us, but the most reliable and trusted service - to ensure that over 99% of orders are delivered in perfect timing.

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💸 Will I have to pay customs or tax fees?

There are no customs or tax charges for any country - we cover these costs for you. In the extremely rare case that anything arises, we'll reimburse you so you don’t have to worry.

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❓ Can I refund or return my order?

We currently do not offer refunds or exchanges unless there’s a genuine fault with the product. This means, rips, tears, stains and the such - which are extremely rare. We do not offer refunds or returns for wrong sizing (as size guides are available on our website and also online), or change of mind. If anything is wrong, just get in touch - we’ll always strive make it right in a fair and reasonable way Bi'idniLlaah.

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📍 Do you have a physical store?

We don’t currently have our own retail store. However, our products are available in person at select partner stores. Follow us on Instagram for announcements about stockists near you.

📬 How do I contact you?

Drop us a message on Instagram @libas.as.saliheen for quickest replies - or email us at @salaf.3.saliheen@gmail.com and we’ll respond as soon as we can. For extremely urgent requests feel free to message us on WhatsApp (+44 7511 343369)